---
title: The Lexis® Create+ add-in is greyed-out
description: Unable to open Henchman, add-in is greyed-out, can not click on the Henchman add-in
---

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# The Lexis® Create+ add-in is greyed-out

You can see the Lexis® Create+ add-in but are unable to open it? Or is the Lexis® Create+ greyed-out Check the format of your document, is it a Microsoft Word 97-2004 Document (**.doc**) or an older version? If so, you should **convert** your current Microsoft Word document **to the .docx format.**

Here's a guide on converting a .doc document to a .docx

> 1. Open the .doc document using Microsoft Word.
> 2. Click the **File** tab followed by **Save As** from the left-hand menu.
> 3. Choose a recent location or select an alternative location by clicking 'Browse'.
> 4. Enter a file name in the **File name** field.
> 5. From the **Save as type** dropdown, ensure 'Word Document (\*.docx)' is selected.
> 6. Click **Save** to confirm

![](https://help.henchman.io/hs-fs/hubfs/image-png-3.png?width=419&height=233&name=image-png-3.png)

If you have saved the new document in the same location as the .doc document, note that the file extensions and icons will be different. The .docx document will also be smaller in size. 

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