It happens that your iManage On-Premise/Work integration can be disconnected (e.g the service users password has changed, the connection token has been expired,..). When this happens we can not sync your contracts for updates. You need to reconnect as soon as possible to prevent delays and inconsistencies in your contract data.
Take the following steps to resume seamless integration:
- Open your iManage environment and log in with the Service User (created in this step).
❗ Important you don't have any browser open where you are logged in as a different user. If so, please log out. - Go to the Lexis® Create DMS Portal (for LexisCreateDMS customers) or to Lexis Create+ Portal (for Lexis Create+ customers) > Integrations
- and login with your Lexis® Create (DMS) credentials (or via SSO )
- Go to 'Integrations'
- Click Reconnect your account next to your iManage On-Premise/Work integration.
- Click Connect and log in using the original service user account.
Common issue:
Mismatching redirect URL
Since the move from Henchman to Lexis Create DMS, it's necessary to change the redirect URL in iManage.
You can do this by going to Control Center > Settings > Applications > Edit Authentication.
Change the existing Redirect URL to the ones below depending on your region and product:
For Lexis Create DMS:
- For EU: https://dashboard.eu.lexiscreatedms.com/dashboard/integrations
- For US: https://dashboard.us.lexiscreatedms.com/dashboard/integrations
- For SA: https://dashboard.sa.lexiscreatedms.com/dashboard/integrations
For Lexis Create+:
- For all regions: https://dashboard.lexis.com/integrations