---
title: I have problems signing in
description: I receive an error message during login. How can I resolve this
---

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# I have problems signing in

❗**Important**

Make sure that you are using your company email address, as this is the one you were invited with, rather than your personal email address. 

#### **1. Error message: ‘*Whoops, something went wrong. Please try again*’**

If you receive the above error message, try to login again following the below steps:

> - Click **Sign in with Office 365** or **Sign in with Google**
> - Fill in your Google or Microsoft credentials to authenticate 
> - **Important**: in the pop-up window click **Allow** to give Lexis® Create DMS access

#### **2. Error message: *‘Login failed. It’s possible that your company only allows login through Google or Microsoft’***

If you receive the above error message, it could be that single sign-on (SSO) is enforced by your company. To resolve this:

> - Click on ‘**Sign in with Google**’ or ‘**Sign in with Office 365**’ 
> - Fill in your **account credentials** to authenticate
> - Click **Allow** to give Lexis® Create DMS access

#### **3. Error message: *‘The request cannot be handled, please try logging back in'***

Received the above error message? Reach out to your customer success manager or [support.lexiscreatedms@lexisnexis.com](mailto:support.lexiscreatedms@lexisnexis.com)

 

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