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❗Important

Make sure that you are using your company email address, as this is the one you were invited with, rather than your personal email address. 

1. Error message: ‘Whoops, something went wrong. Please try again’


If you receive the above error message, try to login again following the below steps:

  • Click Sign in with Office 365 or Sign in with Google
  • Fill in your Google or Microsoft credentials to authenticate 
  • Important: in the pop-up window click Allow to give Lexis® Create DMS access

2. Error message: ‘Login failed. It’s possible that your company only allows login through Google or Microsoft’


If you receive the above error message, it could be that single sign-on (SSO) is enforced by your company. To resolve this:

  • Click on ‘Sign in with Google’ or ‘Sign in with Office 365’ 
  • Fill in your account credentials to authenticate
  • Click Allow to give Lexis® Create DMS access

 

3. Error message: ‘The request cannot be handled, please try logging back in'


Received the above error message? Reach out to your customer success manager or support.lexiscreatedms@lexisnexis.com