--- title: Reconnection iManage On-prem/Work description: It happens that your iManage On-Premise/Work integration can be disconnected (e.g the service users password has changed, the connection token has been expired,..). When this happens we can not sync y --- [Skip to content](https://help.henchman.io/migration/home/reconnection#main-content) English Show submenu for translations ![LOGO LEXISNEXIS.png\]](https://help.henchman.io/hs-fs/hubfs/LOGO%20LEXISNEXIS.png?height=40&name=LOGO%20LEXISNEXIS.png) - Open main navigation Close main navigation - - English Show submenu for translations - [Go to henchman.io](https://www.henchman.io/) [Go to henchman.io](https://www.henchman.io/) Hi! How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.henchman.io/migration/home?hsLang=en) 2. [Technical Admin setup](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en) 3. [iManage On-Prem or iManage Work](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#imanage-on-prem-or-imanage-work) - [Technical Admin setup](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#main-content) - [Deploying the Add-on](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#deploying-the-add-on) - [SharePoint Cloud (Service Account)](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#sharepoint-cloud-service-account) - [SharePoint Cloud (Service Principal)](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#sharepoint-cloud-service-principal) - [SharePoint On-Prem](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#sharepoint-on-prem) - [iManage Cloud](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#imanage-cloud) - [iManage On-Prem or iManage Work](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#imanage-on-prem-or-imanage-work) - [NetDocuments](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#netdocuments) - [Microsoft OneDrive](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#microsoft-onedrive) - [GoogleDrive](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#googledrive) - [Opentext eDocs](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#opentext-edocs) - [Data Transfer](https://help.henchman.io/migration/home/technical-admin-setup?hsLang=en#data-transfer) - [Company administration](https://help.henchman.io/migration/home/company-administration?hsLang=en#main-content) - [Customizations](https://help.henchman.io/migration/home/company-administration?hsLang=en#customizations) - [User management](https://help.henchman.io/migration/home/company-administration?hsLang=en#user-management) - [Start using Lexis® Create DMS](https://help.henchman.io/migration/home/start-using-lexis-create-dms?hsLang=en) - [Tips & Tricks](https://help.henchman.io/migration/home/tips-tricks?hsLang=en) - [FAQ](https://help.henchman.io/migration/home/faq?hsLang=en) # Reconnection iManage On-prem/Work It happens that your iManage On-Premise/Work integration can be disconnected (e.g the service users password has changed, the connection token has been expired,..). When this happens we can not sync your contracts for updates. You need to reconnect as soon as possible to prevent delays and inconsistencies in your contract data.   Take the following steps to resume seamless integration: 1. Open your iManage environment and log in with the *Service User (*created in [this step](https://help.henchman.io/home/activate-a-service-user-for-imanage-1?hsLang=en)).  ❗ Important you don't have any browser open where you are logged in as a different user. If so, please log out. 2. Go to the [Lexis® Create DMS Portal](https://dashboard.lexiscreatedms.com/) (for LexisCreateDMS customers) or to [Lexis Create+ Portal](https://dashboard.lexis.com/) (for Lexis Create+ customers) > *Integrations* 3. and login with **your Lexis® Create (DMS) credentials** (or via [SSO](https://help.henchman.io/home/setting-up-sso?hsLang=en) ) 4. Go to '*Integrations*' 5. Click *Reconnect your account* next to your iManage On-Premise/Work integration.![](https://help.henchman.io/hs-fs/hubfs/image-png-Sep-19-2024-08-20-40-1475-AM.png?width=586&height=134&name=image-png-Sep-19-2024-08-20-40-1475-AM.png) 6. Click *Connect* and log in using the original service user account. ### Common issue: #### Mismatching redirect URL ![](https://help.henchman.io/hs-fs/hubfs/image-png-Sep-19-2024-08-22-51-6521-AM.png?width=632&height=120&name=image-png-Sep-19-2024-08-22-51-6521-AM.png) Since the move from Henchman to Lexis Create DMS, it's necessary to change the redirect URL in iManage. You can do this by going to *Control Center* > *Settings* > *Applications* > *Edit Authentication*. ![](https://help.henchman.io/hs-fs/hubfs/image-png-Sep-19-2024-08-28-48-9568-AM.png?width=546&height=794&name=image-png-Sep-19-2024-08-28-48-9568-AM.png) **Change the existing Redirect URL** to the ones below depending on your region and product: *For Lexis Create DMS:* - For EU: https://dashboard.eu.lexiscreatedms.com/dashboard/integrations - For US: https://dashboard.us.lexiscreatedms.com/dashboard/integrations - For SA: https://dashboard.sa.lexiscreatedms.com/dashboard/integrations *For Lexis Create+:* - For all regions: https://dashboard.lexis.com/integrations Once you have changed the redirect URL, you will be able to reconnect as mentioned at the beginning of this article.   - [![Chill listening crop-3](https://help.henchman.io/hs-fs/hubfs/HM-PNG---High-logo-word-dark-2.png?width=85&height=24&name=HM-PNG---High-logo-word-dark-2.png "Chill listening crop-3")](http://Henchman.io) Copyright © 2026, Lexis Create+,formerly Henchman